Terms of service
Last updated: 24 October 2026
Digital products only: Axtlan Shop currently sells digital products only (digital artwork and music downloads, delivered by download link after purchase). No physical products are sold or shipped.
These Terms of Service (“Terms”) govern your purchase, access, and use of products, digital products, customer accounts, support channels, and related offerings made available through Axtlan Shop.
Axtlan Shop is operated by Olmteka S.A.S. de C.V. in Mexico.
Provider / Legal Operator
Olmteka S.A.S. de C.V.
RFC: OLM2108021T9
Blvd. Bernardo Quintana Arrioja 7001
Santiago de Querétaro, QRO, 76090
México
Contact Routes
Axtlan Shop orders, refunds, downloads, payment issues, and product support:
shop@axtlan.mx
General inquiries about Axtlan, licensing, collaborations, rights, and permissions:
contact@axtlan.mx
Formal legal notices related to Axtlan Shop:
contact@axtlan.mx
Formal legal notices may also be sent by registered mail to the provider address listed above.
Important: mandatory consumer protection law may grant rights that cannot be excluded. If you purchase as a consumer, mandatory law prevails over any conflicting term in these Terms.
Relationship to Other Legal Notices
These Terms are specific to Axtlan Shop and to the purchases, products, customer accounts, support requests, and related customer service transactions handled through Axtlan Shop.
The complete and current policies and legal notices of Olmteka S.A.S. de C.V. are published at https://legal.olmteka.com/ and supersede these Terms to the extent applicable.
Where a separate general legal notice applies to broader corporate, intellectual property, brand, licensing, studio, service, or multi-platform matters, that notice remains separate and continues to apply according to its own scope.
Mandatory consumer protection rights remain intact. If mandatory law grants broader rights than these Terms, that mandatory law prevails for the specific matter.
1. Policy Set and Order of Precedence
These Terms incorporate by reference the policies that apply to the relevant transaction, including:
- Return and Refund Policy;
- Privacy Policy;
- digital product terms where applicable;
- platform, marketplace, or payment provider rules where applicable.
If there is a conflict, the following order applies:
- mandatory consumer protection law;
- mandatory workflow or rule required by a platform;
- these Terms;
- terms specific to a channel, product, or category;
- non-binding help text, summaries, or promotional material.
2. Eligibility and Authority
By placing an order or using Axtlan Shop, you confirm that you have the legal capacity to enter into a contract. If you act on behalf of a company or organization, you confirm that you have the authority to bind that entity.
3. Sales Channels and Platform Terms
Axtlan Shop may make products, listings, content, support, or transactions available through:
- the Axtlan Shop store hosted on Shopify;
- customer accounts and order status pages;
- payment processors;
- social commerce platforms;
- marketplaces;
- catalog surfaces;
- messaging commerce channels;
- external product platforms;
- other current or future technologies that enable sales.
When you interact with Axtlan Shop through a third-party platform, marketplace, social commerce channel, payment processor, or other external service, that third party may impose additional terms, buyer protection rules, payment procedures, refund workflows, evidence requirements, account rules, technical limitations, or communication restrictions.
Those third-party terms apply in parallel with these Terms. The third party controls the environment and mechanics controlled by the platform, including account access, checkout flow, payment processing, taxes or fees collected by the platform, messaging tools, catalogs hosted by the platform, platform-specific claims, disputes, chargebacks, refunds, and technical operations.
4. Merchant of Record and Contracting Party
The applicable checkout, payment screen, order confirmation, receipt, invoice, or platform transaction record may indicate who processes the payment and who acts as merchant of record where applicable.
Unless a third party expressly states that it is the seller, merchant of record, or contracting party, Olmteka S.A.S. de C.V. remains the legal seller/provider of the underlying goods, products, content, or licenses made available through Axtlan Shop, while the relevant third party may control some or all of the platform, hosting, payment, catalog, communication, or dispute functions.
5. Orders and Contract Formation
An order is generally placed when you complete checkout and receive an order confirmation indicating successful acceptance.
A cart, inquiry, preliminary order, payment attempt, abandoned checkout, catalog view, or support message does not constitute an accepted order unless confirmed by Axtlan Shop or by the relevant platform.
For purchases through platforms or marketplaces, contract formation may follow that platform’s order confirmation rules.
6. Prices, Currency, and Taxes
Prices are displayed at checkout or on the relevant product listing. Currency, tax calculation, and available payment methods may depend on the customer’s location, Shopify settings, market configuration, payment provider, and platform rules.
Applicable taxes may be collected at checkout depending on destination and sales channel.
7. Payment
Payment is required at checkout unless a platform or an approved written agreement states otherwise.
If payment fails, is reversed, is disputed, or is flagged for fraud risk, Axtlan Shop may pause order processing, delivery, replacements, refunds, or access assistance until the issue is resolved, subject to mandatory law and platform rules.
8. Checkout Errors, Failed Orders, and Duplicate Charges
If a checkout, payment processor, platform incident, or technical issue results in a payment captured without a valid accepted order, duplicate charges, missing order confirmation, or order routing failure, contact:
Axtlan Shop will investigate using payment processor, platform, and order records. If an erroneous capture or duplicate capture is confirmed, Axtlan Shop will cancel duplicates, void captures, or refund the erroneous amount as appropriate, subject to payment processor and platform requirements, anti-fraud controls, and applicable law.
9. Right to Refuse or Cancel Orders
Axtlan Shop may refuse or cancel an order before its delivery if:
- the order appears fraudulent, abusive, or unlawful;
- the product is unavailable;
- required information is missing or invalid;
- payment is not completed or is reversed;
- platform or payment rules require cancellation;
- the sale would violate the law, policies, or operational restrictions.
If payment was captured for a canceled order, Axtlan Shop will refund the amounts captured for the canceled portion, subject to payment processor and platform requirements, anti-fraud controls, and applicable law.
10. Digital Products
Digital products may include digital artwork, downloadable files, digital assets, or similar non-physical products.
Digital delivery occurs when access is granted, a download link is made available, or the file is otherwise made available for retrieval, even if it is not downloaded immediately.
Digital products are licensed, not sold, unless expressly stated otherwise. Unauthorized redistribution, resale, sublicensing, republication, extraction, or commercial reuse is prohibited unless written permission is granted.
Refunds and remedies for digital products are governed by the Return and Refund Policy and any applicable product-specific license terms.
11. Music and External Digital Platforms
Music, streaming, downloads, billing, access, refunds, chargebacks, and account controls on digital service providers or music platforms are governed by the relevant platform or store.
Axtlan Shop may support the investigation of release availability, metadata, or official links, but cannot override billing or access decisions of third-party music platforms.
12. Intellectual Property
Axtlan, Xixicor, related names, artwork, music, lore, characters, product designs, written material, visual material, audio material, product listings, site content, and brand assets are protected works and brand assets managed by Olmteka S.A.S. de C.V.
Axtlan is an original work protected by copyright and a trademark registered with the Mexican Institute of Industrial Property (IMPI), registration 3052752, in the name of Olmteka S.A.S. de C.V.: IMPI trademark registration title 3052752.
No rights are transferred unless expressly stated in a product license, written agreement, or applicable mandatory law.
Unauthorized commercial use, resale, redistribution, sublicensing, republication, scraping, bulk copying, use in AI training datasets, merchandising, synchronization, derivative commercial exploitation, or use implying endorsement is not permitted without prior written authorization.
Requests for licensing, collaboration, commercial use, rights, and permissions must be sent to: contact@axtlan.mx
13. Acceptable Use and Prohibited Conduct
You must not:
- submit illegal, harmful, defamatory, infringing, fraudulent, or malware-infected content;
- attempt to abuse refund, claim, replacement, or dispute systems;
- submit false claims, manipulated evidence, false non-delivery reports, or fraudulent payment disputes;
- attempt unauthorized access, scraping, credential attacks, or interference with systems;
- misrepresent affiliation, authorization, endorsement, or official status;
- use Axtlan material for unauthorized commercial purposes.
Axtlan Shop may apply proportionate controls where lawful, including evidence requests, verification holds, account limitations, refusal of service, or restriction of remedies in the case of abusive or fraudulent patterns, without waiving mandatory consumer rights.
14. Warranties and Disclaimers
To the maximum extent permitted by law, products and content are provided “as is” and “as available,” unless expressly stated otherwise or where mandatory law grants rights that cannot be waived.
Axtlan Shop does not guarantee that on-screen color reproduction, device or software compatibility, platform availability, or third-party services will be error-free, uninterrupted, or identical across all devices, regions, or platforms.
15. Limitation of Liability
To the maximum extent permitted by law, Axtlan Shop’s total liability for claims arising out of or related to an order is limited to the amount paid for the specific product or transaction that gave rise to the claim.
Axtlan Shop is not liable for indirect, consequential, special, incidental, punitive, or business interruption damages, including lost profits, loss of data, loss of opportunity, or platform/account interruptions, except where liability cannot be limited by law.
16. Force Majeure
Axtlan Shop is not liable for delays or failures caused by events beyond reasonable control, including platform outages, payment processor outages, natural disasters, war, labor disputes, governmental actions, internet outages, or force majeure events.
17. Privacy and Data Protection
Personal data is handled in accordance with the Privacy Policy.
Third-party platforms, payment processors, marketplaces, and external services may process data under their own policies and legal obligations.
18. Disputes, Chargebacks, and Evidence
If you open a chargeback, payment dispute, or platform claim, the process of the platform or payment provider may control the mechanics and deadlines.
Axtlan Shop may retain and use relevant records, including order logs, payment status, download records, correspondence, support history, and timestamps, to evaluate claims, prevent abuse, and respond to disputes.
19. Informal Resolution
Before filing a legal action, you agree to contact Axtlan Shop with a clear description of the issue and to allow a reasonable opportunity to resolve it, unless mandatory law gives you the right to proceed differently.
Contact: shop@axtlan.mx
20. Governing Law and Jurisdiction
These Terms are governed by the laws of Mexico, without regard to conflict-of-laws rules, except where the mandatory consumer protection law of your jurisdiction applies and prevails.
For disputes between businesses, exclusive jurisdiction lies with the competent courts of Querétaro, Mexico, unless otherwise agreed in writing. For consumers, jurisdiction and territorial venue follow the mandatory rules applicable to the consumer’s residence where so required.
21. Changes to These Terms
Axtlan Shop may update these Terms to reflect operational, legal, technical, or channel changes. The “Last updated” date indicates the effective date for new orders.
Material changes may be posted on the site or communicated through relevant channels where required.
22. Language
The Mexicano version of these Terms is the original and governing version. If translations exist, the Mexicano version prevails to the extent permitted by law.
23. Contact
For Axtlan Shop orders, refunds, downloads, payment issues, and product support:
shop@axtlan.mx
For licensing, collaborations, rights, permissions, and general inquiries about Axtlan:
contact@axtlan.mx
For formal legal notices related to Axtlan Shop:
contact@axtlan.mx