Axtlan Shop FAQ
Answers about digital products, downloads, refunds, payments, accounts and support.
Store basics
What is the official Axtlan store?
The official store is Axtlan Shop. There you can find official digital downloads.
Where can I see the full catalog?
You can browse the catalog through the collections or use the shop search.
How do I search for a product?
Use the search bar and terms like faction, product type, or artwork name.
How do I filter products?
Inside the collections, use the available filters by category, type, or variant.
How do I change the site language?
Use the store language selector. This FAQ section switches automatically with the active language.
How do I change country or currency?
Use the country or region selector in the shop to update currency, taxes, and availability.
Products and collections
What do you sell in Axtlan Shop?
Axtlan Shop sells digital products only.
What is the Digital Artwork collection?
It is the collection for official downloadable digital artwork releases.
Will more products be added later?
Yes. The catalog expands through new collections, series, and future launches.
Digital products
How do I receive a digital purchase?
After payment, the digital product is delivered as a downloadable file through the order confirmation or the relevant product page.
Is the license personal-use only?
In general, yes, unless the product page explicitly states another license.
Can I use the artwork in a commercial project?
No, unless the product explicitly grants commercial use or you have a separate license. For licensing: contact@axtlan.mx.
Can I share the file with other people?
No. Digital downloads may not be resold, sublicensed, or redistributed.
I could not download my file. What should I do?
Check your order email, spam folder, and connection first. If the issue continues, write to shop@axtlan.mx with your order number and screenshots.
Are digital products refundable?
After digital delivery, they are generally non-refundable unless mandatory applicable law requires otherwise.
Refunds and claims
Where can I read the refund policy?
You can find it at Return & Refund Policy.
Which email should I use for claims or refund requests?
Write to shop@axtlan.mx with your order number, purchase channel, and evidence.
How long does an approved refund take?
After approval, it is normally issued within up to 10 business days, although banks may take longer to post it.
Payments, account, and access
Which payment methods do you accept?
That depends on region and checkout, but it may include card, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I buy as a guest?
Yes. You can usually complete checkout without creating an account.
Why should I create an account?
An account helps with order history, order status, and support.
How do I log in?
Use the shop login option. Depending on the active system, access may use an email code and/or Shop.
I am not receiving the login code. What should I do?
Check spam, promotions, and whether the entered email address is correct.
Where can I read the terms and privacy information?
You can find them in the store footer, for example at Privacy Policy.
Company and contacts
Who operates Axtlan Shop?
Axtlan Shop is operated by Olmteka S.A.S. de C.V. in Mexico. Axtlan is the public-facing brand of this shop.
What is the legal company name and tax ID?
The legal entity is Olmteka S.A.S. de C.V., RFC OLM2108021T9.
Where is the company registered?
Registered address: Blvd. Bernardo Quintana Arrioja 7001, 76090 Querétaro, Qro., Mexico.
How do I contact store support?
For orders, payments, or issues: shop@axtlan.mx.
How do I contact the company in general?
General contact: contact@axtlan.mx.
Do you have a contact for collaborations or licensing?
Yes. For artistic collaborations or licensing: contact@axtlan.mx.