Axtlan Shop Support

Contact

Shop contact: shop@axtlan.mx. Order status, Duplicate charge, Refund request, Digital access problem, Digital file defect.

Shop contact

Email shop@axtlan.mx

Seller / legal operator: Olmteka S.A.S. de C.V. (Mexico)

Address: Blvd. Bernardo Quintana Arrioja 7001, Santiago de Querétaro, QRO, 76090, Mexico

Please include the purchase details provided at checkout and the issue evidence relevant to your request.

Order number or platform order ID
Purchase channel (for example: Axtlan Shop or Other)
Purchase date
Item / product name
Lane / type: Digital
Issue type: Order status, Duplicate charge, Refund request, Digital access problem, Digital file defect, Other
Clear description of the request
Evidence

Order number / Platform order ID: Purchase channel: Purchase date: Item / Product name: Lane / Type: Digital Issue type: Message: Evidence included:

Use the same email address used at checkout whenever possible.

Full name

Order number / Platform order ID Optional for general inquiries, pre-sales, and payment problems without an order number.

Purchase date

Purchase channel

Lane / Type

Item / Product name

Issue type

Evidence included

Message

For faster handling, keep the message strictly related to shop purchases, checkout, delivery, digital access, refunds, or product support.