Terms of service
Last updated: 27 April 2026
These Terms of Service (“Terms”) govern your purchase, access, and use of products, digital products, physical products, customer accounts, support channels, and related offerings made available through Axtlan Shop.
Axtlan Shop is operated by Olmteka S.A.S. de C.V. in Mexico.
Provider / Legal Operator
Olmteka S.A.S. de C.V.
RFC: OLM2108021T9
Blvd. Bernardo Quintana Arrioja 7001
Santiago de Querétaro, QRO, 76090
Mexico
Contact Routes
Axtlan Shop orders, shipping, refunds, downloads, payment issues, and product support:
shop@axtlan.mx
Axtlan general inquiries, licensing, collaborations, rights, and permissions:
contact@axtlan.mx
Formal legal notices related to Axtlan Shop:
contact@axtlan.mx
Formal legal notices may also be sent by registered mail to the provider address listed above.
Important: Mandatory consumer protection law may grant rights that cannot be excluded. If you purchase as a consumer, mandatory law prevails over any conflicting term in these Terms.
Relationship to Umbrella Legal Notices
These Terms are specific to Axtlan Shop and to purchases, products, customer accounts, support requests, and related customer-facing transactions handled through Axtlan Shop.
These Terms do not replace, amend, limit, or supersede any separate umbrella legal notices, corporate legal notices, intellectual-property notices, brand notices, or multi-service policies published by Olmteka S.A.S. de C.V. or Speclang on other official domains, including legal.olmteka.com, except where a document expressly states that it applies to Axtlan Shop transactions.
Where a separate umbrella notice applies to broader corporate, intellectual-property, brand, licensing, studio, service, or multi-platform matters, that notice remains separate and continues to apply according to its own scope.
1. Policy Set and Conflict Order
These Terms incorporate by reference the policies that apply to the relevant transaction, including:
- Return and Refund Policy;
- Shipping Policy;
- Privacy Policy;
- Digital product terms where applicable;
- Platform, marketplace, or payment-provider rules where applicable.
If there is a conflict, the following order applies:
- Mandatory consumer law;
- mandatory platform-required workflow or rule;
- these Terms;
- lane-specific or product-specific policy terms;
- non-binding help text, summaries, or promotional material.
2. Eligibility and Authority
By placing an order or using Axtlan Shop, you confirm that you have legal capacity to enter into a contract. If acting for a company or organization, you confirm that you have authority to bind that entity.
3. Sales Channels and Platform Terms
Axtlan Shop may make products, listings, content, support, or transactions available through:
- the Shopify-hosted Axtlan Shop storefront;
- customer account and order status pages;
- payment processors;
- fulfillment partners;
- social-commerce platforms;
- marketplaces;
- catalog surfaces;
- messaging-commerce channels;
- external product platforms;
- other current or future sales-enablement technologies.
When you interact with Axtlan Shop through a third-party platform, marketplace, social-commerce channel, payment processor, fulfillment provider, or other external service, that third party may impose additional terms, buyer-protection rules, payment procedures, refund workflows, evidence requirements, account rules, technical limitations, or communication restrictions.
Those third-party terms apply in parallel with these Terms. The third party controls the platform-controlled environment and mechanics, including account access, checkout flow, payment processing, platform-collected taxes or fees, messaging tools, platform-hosted catalogs, platform-specific claims, disputes, chargebacks, refunds, and technical operations.
4. Merchant of Record and Contracting Party
The applicable checkout, payment screen, order confirmation, receipt, invoice, or platform transaction record may indicate who processes payment and who acts as merchant of record where applicable.
Unless a third party expressly states that it is the seller, merchant of record, or contracting party, Olmteka S.A.S. de C.V. remains the legal seller/provider of the underlying goods, products, content, or licenses made available through Axtlan Shop, while the relevant third party may control some or all platform, hosting, payment, catalog, communication, fulfillment, or dispute functions.
5. Ordering and Contract Formation
An order is generally placed when you complete checkout and receive an order confirmation indicating successful acceptance.
A cart, inquiry, draft order, payment attempt, abandoned checkout, catalog view, or support message is not an accepted order unless confirmed by Axtlan Shop or the relevant platform.
For platform or marketplace purchases, contract formation may follow that platform’s order confirmation rules.
6. Prices, Currency, Taxes, and Duties
Prices are displayed at checkout or on the relevant product listing. Currency, tax calculation, and available payment methods may depend on the customer’s location, Shopify settings, market configuration, payment provider, and platform rules.
Applicable taxes may be collected at checkout depending on destination and sales channel. Import duties, customs fees, brokerage charges, and similar costs may be charged by authorities or carriers and are generally the buyer’s responsibility unless stated otherwise at checkout.
7. Payment
Payment is required at checkout unless a platform or approved written arrangement states otherwise.
If payment fails, is reversed, is disputed, or is flagged for fraud risk, Axtlan Shop may pause order processing, fulfillment, delivery, replacements, refunds, or access assistance until the issue is resolved, subject to mandatory law and platform rules.
8. Checkout Errors, Failed Orders, and Duplicate Charges
If a checkout, payment processor, platform incident, or technical issue results in a payment captured without a valid accepted order, duplicate charges, missing order confirmation, or order-routing failure, contact:
Axtlan Shop will investigate using payment processor, platform, and order records. If an erroneous capture or duplicate capture is confirmed, Axtlan Shop will cancel duplicates, void captures, or refund the erroneous amount as appropriate, subject to payment processor, platform, anti-fraud, and legal requirements.
9. Right to Refuse or Cancel Orders
Axtlan Shop may refuse or cancel an order before fulfillment or delivery if:
- the order appears fraudulent, abusive, or unlawful;
- the product is unavailable;
- required information is missing or invalid;
- payment is not completed or is reversed;
- the shipping address is unsupported, invalid, or restricted;
- platform, payment, carrier, or fulfillment rules require cancellation;
- fulfillment would violate law, policy, or operational restrictions.
If payment was captured for a canceled order, Axtlan Shop will refund captured amounts for the canceled portion, subject to payment processor, platform, anti-fraud, and legal requirements.
10. Physical Products
Physical products may include print-on-demand items, merchandise, accessories, prints, and other shippable goods.
Physical products may be produced on demand and may show minor variations typical of production, printing, materials, device display, and fulfillment processes.
Shipping, production, tracking, delivery, customs, returned-to-sender handling, lost-in-transit handling, and damaged-product claims are governed by the Shipping Policy and Return and Refund Policy.
11. Digital Products
Digital products may include digital artwork, downloadable files, digital assets, or similar non-physical products.
Digital delivery occurs when access is granted, a download link is made available, or the file is otherwise made available for retrieval, even if not downloaded immediately.
Digital products are licensed, not sold, unless expressly stated otherwise. Unauthorized redistribution, resale, sublicensing, republication, extraction, or commercial reuse is prohibited unless written permission is granted.
Digital refunds and remedies are governed by the Return and Refund Policy and any applicable product-specific license terms.
12. Music and External Digital Platforms
Music, streaming, downloads, billing, access, refunds, chargebacks, and account controls on digital service providers or music platforms are governed by the relevant platform or store.
Axtlan Shop may support investigation of release availability, metadata, or official links, but cannot override third-party music platform billing or access decisions.
13. Intellectual Property
Axtlan, Xixicor, related names, artwork, music, lore, characters, product designs, written material, visual material, audio material, product listings, site content, and brand assets are protected works and brand assets managed by Olmteka S.A.S. de C.V.
No rights are transferred except as expressly stated in a product license, written agreement, or applicable mandatory law.
Unauthorized commercial use, resale, redistribution, sublicensing, republication, scraping, bulk copying, AI-training dataset use, merchandising, synchronization, derivative commercial exploitation, or use implying endorsement is not allowed without prior written permission.
Licensing, collaboration, commercial-use, rights, and permission requests should be sent to: contact@axtlan.mx
14. Acceptable Use and Prohibited Conduct
You must not:
- submit illegal, harmful, defamatory, infringing, fraudulent, or malware-infected content;
- attempt to abuse refund, claim, replacement, or dispute systems;
- submit false claims, manipulated evidence, false non-delivery reports, or fraudulent payment disputes;
- attempt unauthorized access, scraping, credential attacks, or interference with systems;
- misrepresent affiliation, authorization, endorsement, or official status;
- use Axtlan material for unauthorized commercial purposes.
Axtlan Shop may apply proportionate controls where lawful, including evidence requests, verification holds, account limitations, refusal of service, or restriction of remedies for abusive or fraudulent patterns, without waiving mandatory consumer rights.
15. Warranties and Disclaimers
To the maximum extent permitted by law, products and content are provided “as is” and “as available,” except where expressly stated otherwise or where mandatory law provides non-waivable rights.
Axtlan Shop does not guarantee that product colors, print results, device compatibility, delivery dates, platform availability, or third-party services will be error-free, uninterrupted, or identical across devices, regions, or platforms.
16. Limitation of Liability
To the maximum extent permitted by law, Axtlan Shop’s total liability for claims arising out of or related to an order is limited to the amount paid for the specific product or transaction giving rise to the claim.
Axtlan Shop is not liable for indirect, consequential, special, incidental, punitive, or business-interruption damages, including lost profits, lost data, loss of opportunity, or platform/account disruptions, except where liability cannot be limited by law.
17. Force Majeure
Axtlan Shop is not liable for delay or failure caused by events beyond reasonable control, including carrier disruptions, platform outages, fulfillment partner incidents, payment processor outages, customs delays, natural disasters, war, labor disputes, governmental actions, internet outages, or force majeure events.
18. Privacy and Data Protection
Personal data is handled according to the Privacy Policy.
Third-party platforms, payment processors, fulfillment providers, marketplaces, and external services may process data under their own policies and legal obligations.
19. Disputes, Chargebacks, and Evidence
If you open a chargeback, payment dispute, or platform claim, the platform or payment provider process may control mechanics and timelines.
Axtlan Shop may preserve and use relevant records, including order logs, payment status, tracking data, delivery scans, download records, correspondence, support history, and timestamps to evaluate claims, prevent abuse, and respond to disputes.
20. Informal Resolution
Before filing legal action, you agree to contact Axtlan Shop with a clear description of the issue and allow a reasonable opportunity to resolve it, unless mandatory law gives you a right to proceed differently.
Contact: shop@axtlan.mx
21. Governing Law and Jurisdiction
These Terms are governed by the laws of Mexico, without regard to conflict-of-laws rules, except where mandatory consumer law in your jurisdiction applies and overrides.
For business-to-business disputes, exclusive jurisdiction is the competent courts of Querétaro, Mexico, unless agreed otherwise in writing. For consumers, jurisdiction and venue follow mandatory rules applicable to the consumer’s residence where required.
22. Changes to These Terms
Axtlan Shop may update these Terms to reflect operational, legal, technical, or channel changes. The “Last updated” date indicates the effective date for new orders.
Material changes may be posted on the site or communicated through relevant channels where required.
23. Language
The English-language version of these Terms is the original and governing version. If translations exist, the English version controls to the extent permitted by law.
24. Contact
For Axtlan Shop orders, shipping, refunds, downloads, payment issues, and product support:
shop@axtlan.mx
For Axtlan licensing, collaborations, rights, permissions, and general Axtlan inquiries:
contact@axtlan.mx
For formal legal notices related to Axtlan Shop:
contact@axtlan.mx